Whether you are a first-time visitor or returning to SpaceXY, this guide covers the essential features you need to know.
Before You Start
- Ensure you are at least 18 years old (or the legal gambling age in your jurisdiction).
- Have a valid email address and phone number ready for verification.
- Prepare a government-issued ID (passport, driver’s license, or national ID) for the KYC process.
- Choose a secure payment method you are comfortable with (credit card, e-wallet, or bank transfer).
- Set a gambling budget and time limits to play responsibly.
- Verify that online gambling is legal in your country before signing up.
Creating Your Account
- Click the Sign Up or Register button on the homepage.
- Fill in your personal details: full name, date of birth, email, and residential address.
- Create a strong username and password (mix of uppercase, lowercase, numbers, and symbols).
- Select your preferred currency and agree to the terms and conditions.
- Confirm your email via the verification link sent to your inbox.
- Complete the identity verification (KYC) by uploading a clear photo of your ID and a recent utility bill.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before you can withdraw winnings. For example, assume you receive a 100% match bonus up to €100. You deposit €50 and get an additional €50 bonus, giving you a total of €100 in bonus funds. The wagering requirement is 35x the bonus amount. Important: This means you must place bets totaling 35 × €50 = €1,750 before any winnings become withdrawable.
If you play a slot game with an RTP of 96%, the expected loss over that playthrough is €1,750 × (1 – 0.96) = €70. Therefore, your expected remaining balance after meeting the requirement is €100 (initial bonus plus deposit) – €70 = €30. This is an estimate; actual results vary due to variance.
Note that not all games contribute equally to wagering. Slots usually count 100%, while table games may count only 10–20%. Always check the game contribution percentages in the bonus terms.
Payment Methods
The platform supports a variety of deposit and withdrawal options to suit different preferences. Below is a comparison of typical methods and their processing times.
| Method | Deposit Time | Withdrawal Time | Min / Max Deposit |
|---|---|---|---|
| Visa / Mastercard | Instant | 1–3 business days | €10 / €5,000 |
| Skrill | Instant | Up to 24 hours | €10 / €10,000 |
| Neteller | Instant | Up to 24 hours | €10 / €10,000 |
| Bank Transfer | 1–3 business days | 3–7 business days | €20 / No max |
| Cryptocurrency (Bitcoin, Ethereum) | 10–60 minutes | Up to 2 hours | €20 / €50,000 |
Safety & Licensing
The casino operates under a Curacao eGaming license, which provides a basic level of regulatory oversight. While this license allows the casino to serve many jurisdictions, players should be aware that winnings from Curacao-licensed casinos may be subject to local income tax in some countries, unlike winnings from MGA or local licenses. The site uses SSL encryption to protect your personal and financial data during transmission. Additionally, two-factor authentication (2FA) is available for account security. For peace of mind, you can set deposit limits and self-exclusion periods from your account settings.
When Things Go Wrong
Even with a reliable platform, issues can arise. Below are common problems and how to resolve them.
Forgot Password
Click the “Forgot Password” link on the login page. Enter your registered email to receive a reset link. Follow the instructions to create a new password.
Verification Delay
If your KYC documents are not approved within 48 hours, contact support via live chat. Ensure the photos are clear and match your account details exactly.
Game Not Loading
Refresh the page or clear your browser cache. If the problem persists, try a different browser or disable ad-blocking extensions. The mobile-optimized website works on all modern smartphones without needing an app.
Withdrawal Stuck on Pending
Withdrawals usually process within 24–72 hours. If yours exceeds that, check if you have pending wagering requirements or if additional documents are needed. Contact support for an update.
Bonus Not Credited
Ensure you entered the bonus code correctly during deposit. If the bonus still does not appear after 10 minutes, take a screenshot of your deposit receipt and send it to support.
Account Suspended
If your account is suspended, it is often due to a security check or a terms violation. Contact support immediately to understand the reason and provide any requested documentation.
Need to Know
Is this casino mobile-friendly?
Yes, the platform is fully optimized for mobile browsers, offering a seamless experience on iOS and Android devices. There is no need to download a separate app; you can access all games from your phone’s browser.
What currencies are accepted?
The casino accepts EUR, USD, GBP, CAD, AUD, and several cryptocurrencies such as Bitcoin, Ethereum, and Litecoin.
How long do withdrawals take?
E-wallet withdrawals are usually processed within 24 hours, credit cards take 1–3 business days, and bank transfers can take up to 7 business days. Cryptocurrency withdrawals are often completed within a few hours.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits from your account settings. These limits are binding and cannot be increased for at least 24 hours after being set.
What is the minimum withdrawal amount?
The minimum withdrawal amount is typically €20 (or equivalent), though some methods may have higher minimums.
Are there any fees on transactions?
Deposits are usually free, but some payment providers may charge a small processing fee for withdrawals. The casino itself does not impose fees, but always check your payment method’s terms.
How do I close my account?
To permanently close your account, contact customer support via live chat or email and request closure. You may also set a self-exclusion period from your account settings.
Pro Tips
If you encounter a delayed withdrawal, take the following steps:
- Check your account’s pending withdrawals section for any status notes.
- Ensure all wagering requirements are met and no documents are missing.
- If more than 72 hours have passed, contact live chat and ask for an estimated resolution time.
- If you do not receive a satisfactory answer, escalate to a manager or the compliance department via email.
- Keep records of all correspondence, including screenshots of chat logs and transaction IDs.
Most withdrawals are processed within the stated timeframes. By following these steps, you can resolve delays efficiently.
This guide should help you navigate the platform with confidence. Remember to always gamble responsibly, stay within your budget, and reach out to support whenever you need assistance.